Malkiya

    Service Quality Partner

    Our Corporate Philosophy

    ***

    Our Vision

    To be the preferred service quality partner in Central Africa region.

    Our Mission

    Setting standards for quality service culture that will impact positively the
    socio-economic growth in the Central Africa region.

    Our Core values

    – Excellence – Leadership – Innovation – Team Work – Empathy –

    Our brand driver

    Quality service is near home.

    Our Services

    We believe that exceptional service does not simply come from a friendly smile or easy and low price transaction.
    This requires a service culture to be a dopted by both executive management team and employees of the company.

    Customer service strategy and training

    Once trained, repeated actions are useful to implement the service culture in your organization. Wewill help in the monitoring of your staff service delivery.

    Innovation and Total Quality Management

    We will work with youremployees to ensure they truly understand the customer’s needs and put the right guidelines and customer service standards in place to meet and
    exceed their expectations. Thanks to our support, …

    Mystery Shopping

    We will work with you to assess and improve your organization’s commitment to quality service. Your employees will be visited and evaluated while doing their daily activities. Based on the real feedback…

    Human Capital Development:

    To differentiate and elevate your service to become a provider of choice, your employees have to be trained accordingly and get the mindset required. We will train your personnel based on the needs identified to achieve their set goals. Understand the
    processes necessary to develop a culture that consistently delivers exceptional service.

    Customer satisfaction survey

    It is essential to listen to your customers and adapt your strategy according to
    their own experience of your service. We will conduct a survey and avail the report with solutions to address the gap between your level of service delivery and your customers’ expectations.

    Recruitment and placement of staff

    We will hire for you people that are service and results oriented after being
    trained by us. Based on your needs, we can continue to manage them while working for you.

    Quality service is near home.

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    Don’t take my word for it

    What my customers say about me

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    Max Muster
    Max MusterCEO

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    Enfold Business
    Enfold BusinessCompany
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