Customer service strategy and training
Once trained, repeated actions are useful to implement the service culture in your organization. Wewill help in the monitoring of your staff service delivery.
Our Vision
To be the preferred service quality partner in Central Africa region.
Our Mission
Setting standards for quality service culture that will impact positively the
socio-economic growth in the Central Africa region.
Our Core values
– Excellence – Leadership – Innovation – Team Work – Empathy –
Our brand driver
Quality service is near home.
We believe that exceptional service does not simply come from a friendly smile or easy and low price transaction.
This requires a service culture to be a dopted by both executive management team and employees of the company.
Innovation and Total Quality Management
We will work with youremployees to ensure they truly understand the customer’s needs and put the right guidelines and customer service standards in place to meet and
exceed their expectations. Thanks to our support, …
Mystery Shopping
We will work with you to assess and improve your organization’s commitment to quality service. Your employees will be visited and evaluated while doing their daily activities. Based on the real feedback…
Human Capital Development:
To differentiate and elevate your service to become a provider of choice, your employees have to be trained accordingly and get the mindset required. We will train your personnel based on the needs identified to achieve their set goals. Understand the
processes necessary to develop a culture that consistently delivers exceptional service.
Customer satisfaction survey
It is essential to listen to your customers and adapt your strategy according to
their own experience of your service. We will conduct a survey and avail the report with solutions to address the gap between your level of service delivery and your customers’ expectations.
Recruitment and placement of staff
We will hire for you people that are service and results oriented after being
trained by us. Based on your needs, we can continue to manage them while working for you.
Quality service is near home.
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Don’t take my word for it
What my customers say about me
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